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Campus Tour Program Assistant (Part-time)
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Position Number: 5592423
Location: Redlands, CA
Position Type: Human Resources

Campus Tour Program Assistant (Part-time)

POSITION CODE: WDBRY

DEPARTMENT/ADMINISTRATION:

APPOINTMENT: Part-time, approx. 25 hours/week

SALARY RANGE: $19.62/hr. -$20.50/hr.

AVAILABLE: Immediately

POSTING DATE: September 2, 2024

APPLICATION DEADLINE: Open until filled, Apply Immediately

Definition of Classification:

Reporting directly to the Associate VP of Admissions, this position is responsible for planning and scheduling all activities related to campus tour and visit program.

This position may require flexibility to work evening and weekend hours.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

In collaboration with Associate VP of Admissions and Director of Admissions, hires, trains, schedules, and manages the Admissions Office student workers/ambassadors in support of the enrollment goals. Regularly observes and assesses students and tours. Setting the standard for exceptional customer service by providing outstanding service to all prospective students, enrolled students, and University constituents.
Manages daily campus tour and visit requests/inquiries, providing potential visitors with additional information, scheduling assistance, and prompt follow-up. Responsible for communicating pre and post visit with all prospective student family visitors. Utilizes CRM to coordinate on-campus visits. This includes scheduling the appointment that can encompass an admission interview and campus tour. It can also encompass a meeting with financial aid, meeting with academic department of interest, observing a class and lunch. This position will solidify and build a well-rounded campus visit schedule for each appointment.
Builds and sends confirmation letters and emails to prospective students and their families who will be visiting the campus. Completes confirmation appointment phone calls prior to meetings to all necessary parties.
Evaluates visit program success through frequent assessment; provides reports to Assoc. VP of Admissions highlighting return on investment, successes, and recommendations for improvements.
Maintains extensive data on visitor numbers, behavior, and populations using client relationship management tool.
Liaison/back-up for the Office Assistants and Campus Receptionist (if needed) and other duties as assigned, including but not limited to covering the Admissions Office main phone number.
Performs other related duties and special projects as assigned.

Qualifications Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

Required

High school diploma.
Two (2) years administrative experience

Preferred

Bachelor's degree.
Higher-education experience.

Knowledge and Skills:

Excellent interpersonal and communication skills.
Ability to exercise judgment in order to shift priorities, organize multiple tasks simultaneously, and be able to work with minimal to no oversight.
Detail orientated.
Reading and writing ability.
Able to learn new software quickly.
Excellent organizational skills.
Proficiency in Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Ability to exercise discretion and work with confidentiality.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Physical Requirements/Working Conditions:

Working Conditions:

Standard office and field/campus setting. Duties performed in both an office environment and field setting, while in the office environment, incumbent is sitting at a desk or computer workstation or in meetings. When giving tours, the environment is in the field and around the campus setting. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents may regularly sit for short periods and walk for long distances on a regular basis; may travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; bend, squat, stoop or kneel or crouch to file; climb stairs; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 20 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for an accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver's License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

FOR MORE INFORMATION VISIT

http://www.redlands.edu/human-resources/employment/

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

To apply, visit https://recruiting2.ultipro.com/UNI1089UOR/JobBoard/6af23b67-9dd3-4a6a-bda1-676b92a4fcb4/OpportunityDetail?opportunityId=41f803c1-dd79-4f6f-8c10-045014843e45